Subject
Article 1. These Terms and Conditions are intended to regulate the relationship between Sportissimo Ltd, CIN BG131417669, with its registered office and management address: Sofia, 1000, 7-9 Porto Lagos Str., hereinafter referred to as the SUPPLIER, and the customers, hereinafter referred to as USERS, of the e-commerce platform of the company DIEL, also called as „dielsport.com”.
ІІ. SUPPLIER DETAILS
Article 2. Information in accordance with the Electronic Commerce Act and the Consumer Protection Act:
Supplier name: „Sportissimo Ltd“
Registered office and management address: Sofia, 1000, 7-9 Porto Lagos Str.
Address of business operations and address for submitting consumer complaints: Sofia, 1000, 7-9 Porto Lagos Str.
Correspondence details: [email protected], phone: +359885002001
Registration in Public Registers: CIN BG131417669
Supervisory Authorities:
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Commission for Personal Data Protection (CPDP)
Address: Sofia, 2 Boulevard "Professor Tsvetan Lazarov"
Phone: +359 2 940 20 46
Email: [email protected], [email protected]
Website: www.cpdp.bg
2. Commission for Consumer Protection (CCP)
Address: 1 Vrabcha Street, floors 3, 4 and 5
Phone: +359 (02) 933 05 65
Hot line: +359 700 111 22
Website: www.kzp.bg
VAT BG131417669
III. Platform Features
Article 3. dielsport is an e-commerce platform accessible at dielsport.com, through which Users can enter into contracts for the purchase and delivery of goods offered by the Supplier on the platform, including the following functionalities:
Register and create a profile to browse the Supplier’s online store and use additional services for receiving information;
Browse products, their features, prices, and delivery conditions;
Conclude contracts for the purchase and delivery of products offered on the dielsport.com platform with the Supplier;
Make any payments related to concluded contracts using the electronic payment methods available on the dielsport.com platform;
Receive information about new products offered by the Supplier on the dielsport.com platform;
Make electronic statements related to the conclusion or performance of contracts with the Supplier on the dielsport.com platform via its website interface;
Be notified of legal rights, primarily through the interface of the dielsport.com platform;
Exercise the right of withdrawal, when applicable, under the Consumer Protection Act.
Article 4. The Supplier on the dielsport.cloudcart.net platform organizes the delivery of goods and guarantees the Users’ rights provided by law, in accordance with good faith, generally accepted practices, consumer law, and commercial law criteria and conditions.
Article 5. Users enter into a contract for the purchase of goods with the Supplier on the dielsport.com platform at dielsport.com. The contract is concluded in Bulgarian and stored in the Supplier’s database on the platform.
Under the concluded contract, the Supplier is obliged to organize delivery and transfer ownership of the goods selected by the User via the platform interface. Users have the right to correct errors in the provided information no later than submitting their order to the Supplier on the platform.
Users pay the Supplier on the dielsport.com platform a fee for the delivered goods according to the conditions specified on the platform and in these Terms and Conditions. The fee corresponds to the price displayed on the platform.
Article 6. Users and the Supplier agree that all statements related to the conclusion and execution of the sales contract may be made electronically, in accordance with the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act.
Electronic statements made by Users are presumed to be made by the persons whose data were provided during registration, if the User has entered the corresponding login and password.
V. Registration for Use of dielsport.com
Article 7. To use dielsport.com for concluding purchase contracts, the User must create a username and password for remote access or authenticate via Facebook or Google, which constitutes acceptance of these Terms and Conditions.
The username and password are set by the User during online registration on the Supplier’s platform. Users may also order goods via social media accounts (Facebook/Google).
By filling in their data in the shopping cart and clicking "Order," the User declares that they are familiar with, accept, and will unconditionally comply with these Terms and Conditions.
The Supplier confirms the order by email, creating a User account and establishing contractual relations.
Users must provide accurate and up-to-date information during registration or order placement and update it promptly in case of changes.
VI. Steps to Conclude a Purchase Contract
Article 8. Users primarily use the Supplier’s platform interface to conclude purchase contracts for goods offered on dielsport.com
If a User orders goods without registering, they are deemed to accept these Terms and Conditions upon delivery.
Article 9. The purchase contract procedure:
Log in to the ordering system on dielsport.cloudcart.net.
Select one or more goods and add them to the shopping list.
Provide data for individual identification as a contracting party.
Provide delivery information.
Choose payment method and time.
Confirm the order.
Article 10. Separate contracts are concluded for each good, even if selected in a single order.
The Supplier may organize simultaneous delivery of goods under multiple contracts.
Users’ rights are exercised separately for each contract; exercising rights for one item does not affect others.
Article 11. Users must specify clearly the contract and goods when exercising rights.
Article 12. Users may pay for multiple contracts at once or upon delivery.
VII. Special Clauses for Consumers
Article 13–16. These rules apply only to Users considered Consumers under the Consumer Protection Act, Electronic Commerce Act, and Directive 2011/83/EU.
Product characteristics, prices (including taxes), shipping costs, payment methods, and execution details are provided on the platform.
Users can pay in advance and choose payment timing.
Right of withdrawal: Consumers may cancel a contract within 14 days without penalty. Exceptions include custom-made items, perishable goods, opened sealed items (software, audio/video), or media publications.
Refund procedure: Suppliers must refund all payments, including delivery costs, within 14 days. Refunds use the original payment method unless the Consumer agrees otherwise. Return shipping costs are borne by the Consumer unless the Supplier offers to cover them.
VIII. Execution of the Contract
Articles 17–22. Delivery times are specified per item; otherwise, delivery occurs within 30 calendar days.
If the Supplier cannot fulfill the order, the User is notified and refunded.
Compliance with labeling, advertising, and sale regulations is mandatory.
The User inspects the goods on delivery; failure to report defects constitutes acceptance, except for hidden defects.
Supplier is not obligated to provide service for goods unless specified.
IX–X. Personal Data & Amendments
Articles 23–26. Collection, storage, and processing of personal data follow the Privacy Policy of Sportissimo Ltd. and applicable GDPR and Bulgarian data protection laws.
Users agree to receive electronic communications, including newsletters and promotions.
Suppliers may require Users to verify identity and data validity.
Terms and Conditions may be amended; Users are notified via email or platform. Amendments take effect unless rejected within 14 days.
XI. Termination
Articles 27–28. Contracts and Terms may terminate by mutual agreement, insolvency, impossibility, seizure of equipment, or deletion of User registration.
Supplier may unilaterally terminate contracts if the User violates Terms, law, or generally accepted commercial practices.
XII. Liability
Articles 29–32. Users indemnify Suppliers and the platform for claims from third parties arising from breaches, IP violations, unauthorized rights transfer, or false declarations.
Supplier is not liable for force majeure, Internet issues, technical problems, or platform downtime.
Supplier is not liable for damages caused by User actions, comments, or data breaches due to third-party impersonation.
XIII. Miscellaneous
Articles 33–37. Users and Suppliers must protect each other’s rights, commercial secrets, and correspondence.
Conflicts between these Terms and a special contract are resolved in favor of the special contract.
Invalidity of any clause does not invalidate the entire contract.
Bulgarian law governs unresolved matters.
Terms apply to all Users of dielsport.com
Appendix 1 – Standard Withdrawal Form
(To be completed only if you wish to withdraw from the contract)
To: Sportissimo Ltd., Sofia 1000, ul. Porto Lagos No 7-9, [email protected]
I hereby notify that I withdraw from the contract for the purchase of the following goods/services: …
Ordered on / Received on: …
User Name(s): …
Address: …
Signature(s) (if on paper): …
Date: …
Appendix 2 – Withdrawal Instructions
Consumers may withdraw within 14 days without providing a reason.
The 14-day period starts from when the User or third party (not the carrier) takes possession of the goods.
Notify via clear statement (email, letter, fax) or use the standard withdrawal form.
Refunds are issued within 14 days using the original payment method; return shipping costs are borne by the User unless the Supplier offers otherwise.