Return policy and refunds:
Products purchased from Sportissimo Ltd. can be returned in the following way:
Select a method of return.
Fill in the declaration.
Make your return.
Card payments
For payments made by bank card, refunds are processed by a reverse transaction to the same card used for the payment, within 14 days.
Paid upon delivery
For orders paid upon delivery, a declaration form completed by the order holder must be submitted. The refund will be issued within 14 days.
If desired, the customer may specify a reason for the return.
Return address:
Office: DIEL
Address: Blvd. "Cherni vrah" 32, 1407 Sofia, Bulgaria
Telephone: +359 885 002 001
Ventsislav Ivanov
In accordance with Article 55, Paragraph 1 of the Consumer Protection Act, the customer has the right to withdraw from the received goods within 14 (fourteen) days from the date of receipt, without having to pay any compensation or penalty. In this case, Sportissimo Ltd will refund the amounts paid by the customer no later than 14 days from the date the customer exercised their right to withdraw from the goods, in accordance with Article 55, Paragraph 6 of the Consumer Protection Act.
The customer is obliged to preserve the goods received from Sportissimo Ltd, maintaining their quality and safety during the period specified in Article 55(1) of the Consumer Protection Act. To return purchased products, it is mandatory that they are in perfect commercial condition, unused, and with intact packaging. Products must be returned in the same condition in which they were received. Items that do not meet these conditions are not eligible for return or withdrawal.
In case of a factory defect identified after receiving the product, the customer may return it at the merchant’s expense, and a replacement product will be sent. In this case, shipping costs are covered by Sportissimo Ltd. For returns made at the customer’s discretion under Article 55(1) of the Consumer Protection Act, shipping costs are the customer’s responsibility.
If, upon delivery, the product has damaged or torn packaging due to improper transportation, or if items are missing, the complaint and insurance claim will only be accepted in the presence of the courier. In this case, please contact us immediately or refuse to accept the goods. The complaint is recorded with a note on the courier’s waybill. A report is prepared describing the observed condition of the shipment and its packaging. If you accept the shipment at your own risk and do not report your claim to the courier, the complaint may be considered invalid.